Privacy policy
Last updated: December 5, 2025
Hizonic operates this online store and all related digital platforms, including the website, its features, tools, content, and connected services (collectively, the “Services”). Our Services are powered by Shopify, which provides the infrastructure, payment technology, analytics, and hosting required to operate our online store securely and efficiently. This Privacy Policy explains in detail how we collect, use, process, maintain, store, and disclose personal information about you when you access our website, browse products, make a purchase, create an account, contact us, or otherwise interact with any part of the Services. By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the data practices described herein.
1. Personal Information We Collect
We collect various categories of personal information that either identify you or could reasonably be associated with you. This may include your full name, residential or delivery address, billing information, email address, phone number, and other contact details provided at checkout or during account creation. In connection with your transactions, we collect financial information such as payment card numbers (processed securely through Shopify), payment method details, order identifiers, and transaction histories, including purchases, returns, cancellations, exchanges, and wish listed items.
Your account information including usernames, passwords, saved addresses, preferences, and browsing history is recorded to personalize your shopping experience. Additionally, we automatically collect device-level and technical information such as your IP address, browser type, operating system, device identifiers, and your interactions with our website, including pages viewed, time spent on each section, and items added to your cart. Communications sent to us, whether via email, contact forms, or customer support messages, are also stored as part of your personal information. Behavioural insights, derived from cookies and related technologies, allow us to better understand your preferences and improve our Services.
2. How We Collect Your Information
Personal information is collected directly from you when you create an account, place an order, enter contact details, subscribe to newsletters, participate in promotions, initiate a return, or communicate with customer support. We also collect information automatically through essential and non-essential cookies, tracking pixels, analytics tools, and similar technologies that record browsing patterns, cart behaviour, and product engagement.
Additionally, we obtain certain data from external service providers, including Shopify, payment gateways, logistics companies, fraud-prevention technology partners, and marketing platforms. These third-party providers may collect or process personal information on our behalf to enable order fulfilment, secure payments, user authentication, targeted advertisements, traffic analytics, and delivery of customer communications. At times, marketing partners or advertising networks may supply us with aggregated or behavioural data used to enhance personalization, though such partners must adhere to their own privacy obligations.
3. How We Use Your Information
Your personal information is used to provide, enhance, customize, and secure the Services. This includes managing your orders, processing secure payments, maintaining your account, fulfilling and verifying transactions, shipping products, handling returns or exchanges, and storing your preferences for future visits. We use this information to create a curated and intuitive shopping experience, recommending items relevant to your interests and analysing how customers engage with our store.
We also use your information for administrative and operational reasons, including fraud detection, security monitoring, identity verification, and ensuring that your account remains safe and protected. Marketing and advertising functions rely on personal information to deliver promotional emails, remarketing advertisements, and personalized product suggestions across various channels. Customer service interactions, including support requests, product concerns, and general inquiries, depend on the personal information you share with us. Additionally, we may use this data to comply with relevant legal obligations, respond to regulatory inquiries, maintain internal documentation, and enforce our terms and policies.
4. How We Share Your Information
We may share your personal information with trusted third parties in specific circumstances. Shopify receives and processes the majority of your transactional and browsing data to provide hosting, analytics, checkout processing, fraud prevention, and other core e-commerce functions. Shipping carriers and logistics providers receive delivery information necessary to transport, track, and return your orders.
Payment processors receive the minimum information required to complete secure financial transactions. Marketing, advertising, and analytics partners may access certain browsing or preference data to deliver personalized campaigns and optimize performance. We may also disclose your personal information if required under law, regulation, or legal proceedings, or when necessary to investigate fraud, enforce our policies, or protect the rights and safety of Hizonic, our customers, or others.
In the event of a corporate transaction—such as a merger, acquisition, restructuring, insolvency, or asset sale—your information may be transferred as part of the business assets. At no point do we sell your personal information.
5. Cookies and Tracking Technologies
Our Services use cookies and similar tracking tools to operate efficiently, personalize your browsing experience, retain your cart contents, analyse website traffic, and support marketing efforts. These technologies help us understand which products you view, how you navigate our pages, and which features you interact with.
We may use:
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Essential cookies for secure login, checkout, and core functionality.
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Analytics cookies to study website performance and customer behaviour.
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Preference cookies to remember language, region, and saved selections.
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Advertising cookies to deliver relevant promotions and remarketing ads.
You may disable or restrict cookies through your browser settings, though doing so may limit certain functionalities, such as account login or cart retention.
6. Security & Retention of Data
We implement a combination of administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted payment processing, secure server environments, account authentication practices, and controlled access to sensitive information. While we strive to maintain a high level of security, no online system is ever entirely immune to vulnerabilities. Information transmitted online is always subject to inherent risk.
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including maintaining your account, processing orders, resolving disputes, enhancing our Services, meeting legal obligations, and enforcing agreements. The length of data retention depends on the category of information and the purposes for which it was collected.
7. Children’s Data
Our Services are intended exclusively for adults and are not designed for individuals under the age of 16. We do not knowingly collect personal information from minors. If a child’s information has been inadvertently collected, a parent or guardian may contact us to request its deletion. As of the date of this policy, we do not knowingly “sell” or “share” personal information of children under 16 years of age under applicable laws.
8. Your Rights and Choices
Depending on your location and applicable privacy regulations, you may have certain rights regarding your personal information. These rights may include the ability to request access to the information we hold about you, correction of inaccurate data, deletion of your personal information, or the ability to obtain a copy of your data in a portable format. You may also have the right to restrict processing activities or object to certain data uses.
If you wish to opt out of marketing communications, you may unsubscribe at any time by using the link provided in promotional emails. Transactional emails—such as order confirmations and shipping updates—will still be sent regardless of marketing preferences.
For the protection of your data, we may request identity verification before processing any privacy-related request. You may authorize a legitimate representative to act on your behalf, provided proper verification procedures are fulfilled.
Some user rights include:
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Right to Access: Request what data we hold about you.
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Right to Correction: Request correction of inaccurate information.
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Right to Deletion: Request deletion of your personal information.
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Right to Restrict Processing: Limit how your information is used.
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Right to Data Portability: Request a copy of your data.
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Right to Withdraw Consent: Stop marketing communications or specific processing activities.
We do not discriminate against customers who exercise any privacy rights.
9. Third-Party Services and Links
Our website may include links to external websites, applications, or social media platforms operated by third parties. Any information provided through such platforms is governed by their own privacy policies and data handling practices. We do not control or assume responsibility for the content, security, or privacy practices of third-party websites. Information shared publicly—such as comments, social media postings, or interactive platform content—may be visible to others and governed by the respective third-party's policies.
10. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or the functionality of our Services. Updated policies will be posted with the revised “Last Updated” date. Continued use of the Services after any modification constitutes acceptance of the updated policy.
11. Contact Information
For any questions, complaints, data-related requests, or general inquiries about this Privacy Policy, please contact us at:
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