Shipping policy

 

Last Updated: 5th December 2025

At Hizonic, we aim to deliver a fast, reliable, and smooth shopping experience. This Shipping Policy explains how and when your orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.

Order Processing & Dispatch:

Once your order is placed, it enters our processing queue. Orders are verified, quality-checked, packed securely, and dispatched within 1–3 business days (Monday to Saturday). During peak seasons, promotional campaigns, or national holidays, processing may take slightly longer, but we always strive to dispatch as quickly as possible.

If we are experiencing a high order volume, minor delays may occur. In case of any significant delay beyond our usual time frame, we will notify you by email or SMS.

Domestic Shipping (India):

All orders are shipped through trusted delivery partners such as Shiprocket, Delhivery, Bluedart or similar courier services. Once shipped, you will receive a tracking link via SMS or email to monitor your delivery status in real time.

Delivery timelines may vary based on your location:

  • Metro Cities: 3–6 business days

  • Tier 1 & Tier 2 Cities: 4–7 business days

  • Remote Areas / Rural Pincodes: 6–10 business days

Please note these are estimated delivery times and may vary due to courier workload, weather conditions, strikes, or unforeseen logistics issues.

Shipping Charges:

Hizonic offers the following fee structure:

  • Standard Shipping: Displayed at checkout (may vary during offers).

  • Cash on Delivery (COD): Additional COD fee may apply based on your location.

  • Free Shipping: May be available on special promotions or minimum order value campaigns.

All charges will be clearly visible before you complete your purchase.

Cash on Delivery (COD) Terms:

COD is offered for select pin codes only.
Customers placing COD orders must ensure:

  • The address is accurate and complete

  • Mobile number is reachable

  • Payment is ready at the time of delivery

Repeated refusal of COD orders may result in blocking COD service for that customer or address.

Address Accuracy & Failed Deliveries:

It is the customer’s responsibility to provide the correct address and contact details during checkout. Shipments returned to us due to:

  • Incorrect address

  • Unreachable phone number

  • Customer unavailable

  • Repeated delivery attempts failed

  • Refusal without a valid reason

will require re-shipping charges to be paid by the customer for a second attempt.

We do not offer free re-shipping for customer errors.

Order Tracking:

After dispatch, you will receive a tracking ID and link. Tracking updates depend on the courier partner and may take 24 hours to reflect after shipment.

If your tracking shows delivered but you have not received the package:

  1. Check with security guard, neighbour, or family member

  2. Review the delivery photo (if provided by courier)

  3. Contact us within 24 hours of the “delivered” status

Delayed reporting beyond 24 hours reduces the chances of successful resolution from the courier side.

Packaging & Unboxing Video Requirement:

Every order is packed with proper quality checks and sealed securely. For your protection and for faster resolution in case of issues, we strongly recommend:

  • Recording a clear unboxing video from start to finish

  • Ensuring the courier seal and outer packaging are visible

  • Not tearing or opening the package out of frame

Missing items, damaged products, or wrong items cannot be verified without an unboxing video.

If the package appears tampered or damaged at the time of delivery, please do not accept the parcel and inform us immediately.

Delays Beyond Our Control:

Delivery may be delayed due to circumstances outside our control, such as:

  • Natural disasters or extreme weather

  • Political disturbances

  • Unexpected courier backlog

  • Remote location processing

  • Service disruptions by courier companies

While such events are rare, Hizonic is not liable for delays caused by external logistics partners. However, we always support you in tracking and resolving the issue.

Change of Address After Order Placement:

Once an order is placed, we can modify your address only if the order is not yet dispatched.
To request an address change, contact us immediately at:
📧 infohizonic@gmail.com

If the order is already shipped, address changes cannot be made.

Return-to-Origin (RTO) Orders:

If a shipment returns to us due to customer-related issues (refusal, address incorrect, unreachable phone), the following applies:

  • Re-dispatch will require additional shipping payment

  • Prepaid orders may be refunded after deducting shipping + RTO charges

International Shipping:

Currently, Hizonic ships only within India. International delivery is not available at the moment.

Contact Us:

For shipping-related questions, tracking help, or delivery concerns, reach out anytime:

📧 infohizonic@gmail.com

 

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