Refund policy
At Hizonic, your satisfaction is our priority. If something doesn’t feel right, we’re here to help.
7-Day Easy Return Policy:
You have 7 days from the date of delivery to request a return.
To be eligible, your item must be:
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In the same condition you received it
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Unworn, unwashed, unused
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With all original tags attached
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In its original packaging
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Accompanied by proof of purchase
Once your return request is approved, we will share the complete return instructions.
Please note: Items sent back without an approved return request will not be accepted.
For any concerns, reach us at infohizonic@gmail.com
Damages & Issues:
Please check your order as soon as it arrives. Contact us immediately if:
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You received a damaged item
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You received the wrong product
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There is any manufacturing defect
We’ll review the issue and resolve it at the earliest.
Important Notice – Unboxing Video Required:
To ensure smooth support:
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Please record a clear unboxing video while opening your package.
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Claims related to missing, damaged, or wrong items cannot be processed without video proof.
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Do not accept delivery if the package is tampered, open, or damaged.
Thank you for your cooperation.
Non-Returnable Items:
The following items cannot be returned:
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Customized or personalized products
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Gift cards
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Items purchased on sale
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Perishable or limited-edition custom items (if applicable)
Exchanges:
If you need a different size or product, the fastest method is to:
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Request a return for the existing item
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Once approved and processed, place a new order.
Refunds:
Once we receive and inspect your returned product, we will notify you of approval or rejection.
If approved:
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The refund will be issued to your original payment method within 10 business days.
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Bank and card processing times may vary.
If more than 15 business days have passed since your refund approval, contact us at infohizonic@gmail.com
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